Returns & Repairs
Returns
If your Brennan is not right for you, send it back to us within 30 days in the original packaging with all items included in the box. Refund is valid for items returned in resalable condition. Once we receive your unit, the purchase price and outbound postage will be refunded - normally within two weeks.
You will have to bear the cost of return postage and you must use a tracked delivery service.
Send the item to
Lois Gooding
Design Net Technical Products
341 George Washington Highway
Smithfield
RI 02917
problem : where is form ? Lois had a spreadsheet but I can not find. !When you have a tracking number fill out this form. You will not get a refund unless the form is filled.
Repairs under warranty
If your Brennan develops a fault within 12 months of purchase - send it back to us and fill out the form and we will repair it.
If it fails within 12 months of purchase your repair will be free of charge and your postage will be reimbursed (up to $30). If it fails very shortly after purchase we will sometimes offer a replacement.
If possible you should backup your Brennan before sending for repair.
You must use a tracked delivery service. There is no need to insure the item our insurance covers it. We will refund up to $30 return postage - email a copy of the receipt to thebrennanb2@gmail.com.
Send the item to
Lois Gooding
Design Net Technical Products
341 George Washington Highway
Smithfield
RI 02917
When you have a tracking number fill out this form. You should try to make sure that there really is a hardware fault. We may not refund your postage if there is no fault. Email us first if you are not sure if it needs to be looked at.
Out of warranty repairs
After 12 months you will be charged for the repair and return postage. Repairs are handled by Audiotech who repair Brennan products manufactured as long as 17 years ago.
Audiotech charge a fixed service fee of £70 plus £15 return postage plus parts.
If, for example, the display fails in your B3 it will cost £85 plus £36 for the new Front Panel PCB.
Indicative Parts Price List
Main PCB £46.40
Front Panel PCB and Display £36
Raspberry Pi £40
Keypad PCB £12
CD Mechanism £40
Hard Disk - variable
Power Supply £45
If possible you should backup your Brennan before sending for repair.
Repairs can take up to three weeks depending on workload.